Privacy Policy
Last updated: July 2026
DoPatagonia respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit dopatagonia.com, contact us, request a quote, book a travel service, or communicate with us through forms, email, WhatsApp, or other channels.
DoPatagonia is a local travel agency and trip planning company based in Puerto Natales, Chile. We design, coordinate, and assist with Patagonia travel arrangements, including services provided by third-party operators, accommodation providers, guides, transport companies, park operators, and other local suppliers.
If you do not agree with this Privacy Policy, please do not use our website or services.
1. Who We Are
DoPatagonia is responsible for the personal information collected through this website and through our travel planning and booking services.
DoPatagonia is based in Puerto Natales, Chile.
2. Information We Collect
We may collect personal information directly from you, automatically through our website, or from third parties involved in your inquiry, quote, booking, or travel service.
Information you provide to us may include:
– Full name
– Email address
– Phone number or WhatsApp number
– Country or nationality
– Travel dates
– Group size
– Travel preferences
– Fitness level or hiking experience
– Dietary requirements
– Accommodation preferences
– Budget or trip expectations
– Message content and communication history
– Booking details needed to arrange services
When a booking is confirmed, we may request additional information needed to coordinate your trip, such as:
– Passport or ID details
– Date of birth
– Emergency contact information
– Medical, mobility, dietary, or safety-related information voluntarily shared by you
– Information required by accommodation providers, park operators, transport companies, ferry or navigation companies, border authorities, airlines, or other local suppliers
We only request information that is reasonably necessary for the inquiry, quote, booking, service and logistics.
3. Information Collected Automatically
When you visit our website, some information may be collected automatically, such as:
– IP address
– Device type
– Browser type
– Operating system
– Pages visited
– Referral URL
– Clicks and interactions
– Time and date of visit
– Cookie and tracking information
This information helps us understand how visitors use our website, improve our services, measure advertising performance, and protect the website from misuse.
4. How We Use Your Information
We use personal information to:
– Respond to inquiries
– Prepare travel proposals and availability checks
– Design and coordinate travel itineraries
– Request availability from third-party providers
– Confirm bookings
– Arrange accommodation, transport, guides, park services, meals, permits, or other trip logistics
– Communicate with you before, during, and after your trip
– Process payments or coordinate payment information through third-party payment providers
– Provide customer support
– Send service updates related to your trip
– Improve our website, services, and customer experience
– Measure website performance and advertising results
– Send marketing communications when allowed
– Comply with legal, tax, accounting, administrative, or operational requirements
– Protect the safety of travelers, guides, staff, and local providers
We do not sell your personal information.
5. Legal Basis for Using Your Information
Depending on the situation, we may use your information because:
– You requested information, a quote, or a travel proposal
– The information is needed to prepare or perform a travel service
– The information is needed to manage a booking or contract
– We have a legitimate business interest, such as improving our website, responding to clients, preventing fraud, measuring service performance, or keeping business records
– You gave consent, for example for certain marketing, cookies, advertising tracking, or use of identifiable photos or videos
– We must comply with legal, accounting, safety, border, park, or administrative requirements
Where consent is required, you may withdraw it at any time by using the available opt-out tools or by contacting us through the details at the end of this Privacy Policy.
6. Communications
We may keep records of emails, form submissions, WhatsApp messages, calls, and other communications.
We use these records to understand your request, follow up correctly, avoid asking you to repeat information, coordinate your trip, and provide better support.
If you receive marketing or newsletter emails from us, you can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us through the details at the end of this Privacy Policy.
7. How We Share Information
Because DoPatagonia designs and coordinates travel arrangements using third-party providers, we may share only the information necessary to request availability, prepare quotes, confirm bookings, arrange logistics, process payments, or provide the services requested by you.
We may share necessary information with:
– Accommodation providers
– Refugios and campsites
– Guides and local operators
– Transport companies
– Ferry, navigation, or bus companies
– Park or permit operators
– Border, park, or local authorities when required
– Payment processors
– Email, website, hosting, security, analytics, or advertising service providers
– Booking, logistics, or supplier systems
– Professional advisors, such as legal, accounting, or administrative support providers when needed
We only share information that is reasonably necessary for the relevant purpose
8. Third-Party Services
Our website and business may use third-party tools and service providers to operate our website, communicate with clients, process payments, manage bookings, protect the website, analyze performance, and support advertising or marketing activities.
These third parties may include website, hosting, security, analytics, advertising, payment, communication, booking, logistics, and operational service providers.
These providers may process information according to their own privacy policies, contractual terms, and applicable laws.
We are not responsible for the privacy practices of third-party websites, platforms, or providers that we do not control.
9. Cookies, Analytics, and Advertising
Our website may use cookies and similar technologies to operate the website, improve performance, understand visitor activity, remember preferences, measure advertising results, and support marketing.
Cookies may include:
– Strictly necessary cookies: needed for the website to function properly, protect security, submit forms, or prevent spam.
– Functional cookies: used to remember basic preferences.
– Analytics cookies: used to understand website traffic and improve the website.
– Advertising and measurement cookies: used to measure campaigns, track conversions, and support online advertising.
– Behavior analytics tools: used to understand how visitors interact with the website, such as clicks, scrolling, page activity, and usability patterns.
Non-essential cookies, such as analytics, advertising, or behavior analytics cookies, may be used only when permitted by applicable law and, where required, with your consent.
You can accept or reject non-essential cookies through our cookie banner or manage cookies through your browser settings.
If you reject non-essential cookies, some tracking, analytics, advertising, or website improvement features may be limited.
10. Payments
When payments are required, we may use third-party payment processors or payment platforms.
We do not intentionally store full credit card numbers on our website systems. Payment providers process payment information according to their own security standards and privacy policies.
11. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include:
– Responding to inquiries
– Preparing proposals
– Managing bookings
– Providing travel services
– Keeping business, tax, accounting, or legal records
– Resolving disputes
– Maintaining customer support history
– Complying with legal or operational requirements
Inquiry records may be kept for a reasonable period after the last communication so we can follow up and understand prior conversations.
Booking and transaction records may be kept longer when required for legal, tax, accounting, supplier, or operational reasons.
When personal information is no longer needed, we will delete, anonymize, or securely store it according to our operational and legal requirements.
12. Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include access controls, secure systems, limited access to personal data, website security tools, and internal handling procedures.
However, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security.
13. Sensitive Information
Some travel services may require information that could be sensitive, such as dietary requirements, health-related details, mobility needs, or emergency information.
We only request this information when it is relevant to the trip, safety, logistics, or service being arranged.
Please do not send sensitive information unless it is necessary for your trip or requested by us for a specific purpose.
14. Photos and Videos
During trips, guides, travelers, or DoPatagonia representatives may take photos or videos.
We may request permission to use identifiable photos or videos for marketing purposes, such as our website, social media, brochures, or promotional materials.
You may opt out by telling us in writing through the contact details at the end of this Privacy Policy.
Landscape, wildlife, group atmosphere, or non-identifiable images may be used for general promotional or informational purposes.
15. Children and Family Bookings
Our website and services are not directed to children.
If a minor travels as part of a family or group booking, the parent, guardian, or responsible adult must provide the necessary information for that minor.
If you believe a child has provided personal information directly to us without appropriate consent, please contact us using the details at the end of this Privacy Policy.
16. Your Privacy Rights
Depending on applicable law, you may have the right to request:
– Access to your personal information
– Correction of inaccurate or incomplete information
– Deletion of your personal information
– Objection to certain uses of your information
– Restriction or blocking of certain processing
– Portability of your information
– Withdrawal of consent when processing is based on consent
To make a privacy request, please contact us using the details below and include “Privacy Request” in your message.
We may need to verify your identity before responding to certain requests.
17. Marketing Opt-Out
You can opt out of marketing communications at any time by:
– Clicking the unsubscribe link in any marketing email
– Contacting us through the details below and writing “Unsubscribe” in your message
Even if you opt out of marketing, we may still send service-related communications about your inquiry, booking, payment, itinerary, or trip logistics.
18. External Links
Our website may contain links to external websites, platforms, maps, payment tools, booking systems, or third-party services.
Once you leave dopatagonia.com, we are not responsible for the privacy practices, content, or security of those external websites or platforms.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website tools, legal requirements, or business operations.
The “Last updated” date at the top of this page shows the latest version.
20. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how your personal information is handled, please contact us:
DoPatagonia
Puerto Natales, Chile
Email: info@dopatagonia.com
Website: https://www.dopatagonia.com