Terms & Conditions

Booking activities

To book one of our tours, you must read the detailed specifications of each service available on our website. Reservations for our tours can be made through our email at info@dopatagonia.com or via WhatsApp at +56 934346575. All reservations are subject to confirmation once payment is made online. The corresponding confirmation will be sent within 48 hours for services of one-day duration and within 7 days for services longer than one day, depending on availability, the minimum number of passengers required, and expected weather conditions, among other factors that may affect the reservation management. For reservations made less than 48 hours in advance, confirmation will be sent by the day prior to the requested date. If we cannot confirm a service for the requested date and/or time, we will offer alternative dates and/or times that are available, or a full refund if the passenger does not wish to choose the proposed alternatives.

Passports and visas (Chile)

Chile is very welcoming to tourists, and most nationalities can enter for up to 90 days at no cost, granted a tourist visa upon arrival. Citizens of Mexico and Australia must pay reciprocity fees of USD 23 and USD 117, respectively, upon entry. Citizens of China must apply for a tourist visa at no cost unless they hold a valid visa for Canada or the United States with a validity of six months. If you have any questions about whether you need a visa, please contact the Chilean embassy in your country or ask us, and we will do our best to assist you. Please note that you must have a blank page in your passport. Any costs associated with passports and/or visas when entering any country related to a DoPatagonia trip will be the sole responsibility of the customer.

Travel insurance

We highly recommend obtaining adequate travel insurance for your vacation. Travel insurance covers costs related to cancellation fees, unexpected trip reductions, medical expenses, and repatriation, including air ambulance services, personal accidents, and loss or damage to your personal belongings.

Care of belongings

Passengers are solely responsible for the care of their belongings and personal items during the service. It is advised not to carry large sums of cash or valuable items. DoPatagonia will not be responsible under any circumstances for the loss of personal belongings, whether purchased during the trip or not.

Payments and cancellations

Day trips

Payments

• Full payment required at time of booking

Cancellations

• 72+ hours before: 80% refund (20% retained as cancellation fee)
• 48+ hours before: 50% refund (50% retained as cancellation fee)
• Less than 24 hours: No refund (100% retained as cancellation fee)

Rescheduling

• 48+ hours before: USD 25 fee per person
• Subject to availability
• Less than 48 hours: Not allowed

No-show: No refund

Trekking: W Treks, O Circuit and C Circuit

Payments

• Deposit: 30% non-refundable at booking
• Final payment: Remaining 80% due 105 days before departure

Cancellations

• 105+ days before: Forfeit 30% deposit only
• 104-90 days before: 70% refund of total payment
• 89-70 days before: 30% refund of total payment
• 69 days or less: No refund

Rescheduling

• 105+ days before: USD 250 fee per person
• Subject to availability
• 104 days or less: Not allowed

Last-minute bookings (under 105 days): Full payment required
No-show: No refund

Programs, private & custom tours

Payments

• Deposit: 30% non-refundable at booking
• Final payment: Remaining 80% due 70 days before departure

Cancellations

• 70+ days before: Forfeit 30% deposit only
• 69 days or less: No refund

Rescheduling

• 70+ days before: USD 50 fee per person
• Subject to availability
• 69 days or less: Not allowed

Last-minute bookings (under 70 days): Full payment required
No-show: No refund

Force majeure & refund exclusions

In the event of unforeseen circumstances beyond our control, such as natural disasters, civil unrest, epidemics, airport closures, or government travel advisories, our standard cancellation and deposit policies will apply. Deposits remain strictly non-refundable.

We will do our best to assist with rescheduling requests, subject to availability and applicable change fees. However, DoPatagonia cannot guarantee refunds or rebookings outside of our standard policies in these cases.

For this reason, we strongly recommend purchasing comprehensive travel insurance that covers trip interruptions and cancellations due to force majeure.

DoPatagonia is not responsible for personal injury, death, property damage, or other losses, accidents, delays, inconveniences, or irregularities that may result from unlawful, negligent, or intentional acts, or from events beyond our control, except as required by applicable law.

Refund policy and exclusions

Our normal refund policy does not apply in cases of natural disasters, civil unrest, epidemics, airport closures, travel warnings, or other unforeseen events beyond our control. It is advisable to check your travel insurance to ensure it covers interruptions and cancellations.

DoPatagonia is not responsible for any personal injury, death, property damage, or other losses, accidents, delays, inconveniences, or irregularities that may arise from any unlawful, negligent, intentional acts, or unauthorized omissions by DoPatagonia or its employees or agents, except as provided by applicable law.

Exclusions

What is included and excluded is detailed individually in each package. However, the following is excluded from all our tours:

• International flights
• Domestic flights
• Entry visas
• Travel insurance
• Beverages and other personal items
• Tips for guides and porters
• Unexpected costs due to flight cancellations, weather conditions, etc.
• All costs not described in "What's Included"

Cancellations, rescheduling, and changes made by the passenger

All cancellations or rescheduling requests must be made by the user who made the reservation, exclusively by sending an email to info@dopatagonia.com. The possibility of cancellation without cost will always be subject to the service's cancellation policy, while the possibility of rescheduling will always be subject to the service's rescheduling policy and availability on the requested new date. All reservations made with less notice than the period specified in the service's cancellation policy have no possibility of cancellation without charge or rescheduling.

According to Article 3 bis (b) of Law 19.496 on Consumer Rights Protection, sales made through the website are not subject to the right of withdrawal.

Entry to parks and natural reserves

Prices for park entries not included in the service price are determined by the parks themselves and are subject to change without notice.

It is the passenger's responsibility to be aware of and strictly adhere to the rules of each park. The passenger will bear all responsibilities and costs associated with expulsion or fines for non-compliance with any regulations.

Border crossings

For services that involve crossing borders, it is the passenger's responsibility to have the required travel documents according to their country of origin (travel document, immigration card, tourist visa, reciprocity fee, invitation letter, and/or criminal background certificate, as applicable). Passengers must be fit to cross the border (without any restrictions or other conditions preventing entry) and, if traveling with a minor, must have all necessary documents and notarized permissions. If a passenger is unable to cross the border due to failure to meet any of the aforementioned requirements, there will be no possibility for refunds or rescheduling, and the passenger will be responsible for their transfer from the border crossing to the starting point of the service.

Jurisdiction and dispute resolution

For the purposes of this contract concerning our services, the domicile is established in the city of Puerto Natales, Magallanes Region, Chile. Any disputes that may arise between the parties regarding the application, interpretation, fulfillment, breach, validity, or resolution of this contract shall be submitted to the jurisdiction of the Ordinary Courts of Justice in the city of Puerto Natales.